When the customer enters the finance office of a dealer, they've already made a decision to buy a vehicle from that dealer. As a support industry in the F&I office, we do a great job of disrupting that decision by showing the customer products and services they've never heard of.
With Your Dealer Experience, the selling dealer promotes themselves, powered by the Your Dealer Experience engagement platform, which supports the decision the customer made when they entered the finance office. During the F&I products menu presentation, the customers are introduced to the dealer’s service app. This show, don't tell, tactic amplifies sales and increases retention for the dealer.
When F&I products are traditionally sold, the dealer's connection to
their customer is lost, associated to the F&I product service interaction. The customer
is forced to interact with the various third party administrators' (TPAs) claims mechanisms,
primarily disassociated 1800 numbers or archaic online forms, when service is needed. The
dealer's brand and their customer relationship is typically never honored after the
With Your Dealer Experience, the dealer's relationship with their customer
is always supported through the dealer's branded service app. Rather than handing the customer off to multiple disconnected service channels, the customer has one dealer branded engagement platform to manage all their purchased F&I products, even when multiple TPAs exist. The Your Dealer Experience platform connects the TPAs behind the scenes using Dash, an advanced claims management system.
Service Drive Connection
When a customer intuitively returns to the dealer's service
drive for service, this is an organic opportunity for enhancing the dealer's
relationship with their customer. However, today's disconnected multiple TPA
service maze makes it equally difficult for the service advisor to initiate
service for their customer. The retention opportunity is strained because of his out dated navigation challenge.
Path To Service
With Your Dealer Experience, the service advisor simply asks for the customer's last name, then scans the vehicle's VIN bar code using the dealer's branded service app, and they're immediately connected with an innovative path to service. Simple and intuitive - even when multiple TPAs exist.
Customers desire a personalized experience. Your Dealer Experience delivers the transparency of individual coverage details, custom vehicle interaction and a direct conduit to service. Your Dealer Experience is the customer's personal passport to enhanced ownership experience, with the dealer's brand and connection to their customer never lost.
Direct Line To Your Customers
Push notification and in-app retention: advertise oil change specials, car wash invitations, service reminders, dealer news, special events and more.
Our key tracker provides a direct link to the YDE mobile app, providing a valuable feature for app adoption and dealer connection.
Multiple tracker support allows customers the ability to add
more than one key tracker to their branded service app.